Shipping policy

SHIPPING INFORMATION

How long will it take for my order to be shipped?

Orders for stock items are usually shipped within two working days after you make the payment.

During peak shopping seasons, free standard shipping orders may require an additional 1-3 business days to process. Large orders may require additional processing time of 1-3 business days.

After placing the order, you will receive an order confirmation email and a separate shipping confirmation email after the order is delivered to the carrier. Shipping details, including estimated delivery time and any applicable tracking numbers, will be included in the shipping confirmation email.

My order was damaged when it was delivered. Who should I contact?

We make every effort to carefully pack and prepare the order so that your item arrives in perfect condition, but once the package is delivered to the shipping carrier, it is no longer under our control.

If there are any damaged or missing items when you receive your order, please keep the original shipping carton and packaging and contact us immediately for further instructions.

Please do not return the product without completing these steps, as this will delay your order replacement or credit issuance.

Can I cancel the order?

Yes, you can cancel your order for any reason before packaging. Please email us within 12 hours to cancel your order. Please be sure to include your order number. Our email address is: wavesportworld@gmail.com

I received the wrong order or product, what should I do?
When you receive a wrong order or product, please be sure to provide your order number, briefly describe the problem and attach a picture of the wrong product you received. And immediately send it to our email: wavesportworld@gmail.com

Our product has no quality issues, and customers need to bear the shipping cost when returning it,

Wholesale

You will get wholesale price,you buy more.

Email wavesportworld@gmail.com us for wholesale price.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at wavesportworld@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at wavesportworld@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.